Returns & Refunds

Returns & Refunds

We aim to handle returns and refunds fairly and in accordance with applicable UK consumer law. Eligibility can depend on the product, its condition and the reason for return.

Before returning an item

Please contact admin@muzasinfo.shop with your order number and reason for return before sending an item back.

Item condition

Unless an item is faulty or incorrect, returned products should normally be unused and in their original condition, with packaging and tags where applicable.

Faulty or incorrect items

If an item arrives damaged, faulty or incorrect, contact us promptly so we can review the issue and provide the appropriate next steps.

Refunds

Where a refund is approved, it is returned to the original payment method. Bank or payment-provider processing times can apply after a refund is issued.